@article{292241,
      author = {Urban, Glen L.},
      url = {http://library.usi.edu/record/292241},
      title = {Don't just relate-- advocate! : a blueprint for profit in  the era of customer power /},
      publisher = {Wharton School Pub.,},
      recid = {292241},
      pages = {xvi, 234 p. :},
      address = {Upper Saddle River, New Jersey :},
      year = {2005},
}