TY  - BOOK
T1  - Don't just relate-- advocate! :a blueprint for profit in the era of customer power /
DA  - c2005.
CY  - Upper Saddle River, New Jersey :
AU  - Urban, Glen L.
CN  - HF5415.5
CN  - HF5415.5
PB  - Wharton School Pub.,
PP  - Upper Saddle River, New Jersey :
PY  - c2005.
ID  - 292241
KW  - Customer relations.
KW  - Corporations
SN  - 0131913611
TI  - Don't just relate-- advocate! :a blueprint for profit in the era of customer power /
ER  -