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A rhetorical approach to crisis communication: management, communication processes, and strategic responses / Robert L. Heath, Dan P. Millar
Exposing the errors: an examination of the nature of organizational crises / Dan P. Millar
PART I: CRISIS PREPARATION: PLANNING FOR THE INEVITABLE
Crisis management: toward a multidimensional model of public relations / Don W. Stacks
Constructing response during uncertainty: organizing for crisis / Teresa L. Holder
Reframing the organizational exigency: taking a new approach in crisis research / Curt Bechler
Burkian counternature and the vigilant response: an anticipatory model of crisis management and technology / Bolanle A. Olaniran, David E. Williams
Reasoned action in crisis communication: an attribution theory - based approach to crisis management / W. Timothy Coombs, Sherry J. Holladay
A model for crisis management / Jennifer L. Borda, Susan Mackey-Kallis
Patterns of conflict preceding a crisis: a case study analysis / Martha Dunagin Saunders
PART II: CRISIS RESPONSE: THE TIME TO SPEAK
Metaphors of crisis / Frank E. Millar, Debra Baker Beck
Telling a story: a narrative approach to communication during crisis / Robert L. Heath
Informed organizational improvisation: a metaphor and method for understanding, anticipating, and performatively constructing the organizations precrisis environment / Miriam R. Finch, Linda S. Welker
A symbolic approach to crisis management: Sears defense of its auto repair policies / Keith Michael Hearit, Jeffrey L. Courtright
Telling the story of organizational change / Shirley Willihnganz ... [et al.]
Managing organizational images: crisis response and legitimacy restoration / Joseph Eric Massey
PART III: AFTER THE DANCE IS OVER: POSTCRISIS RESPONSE
Ambiguity as an inherent factor in organizational crisis communication / Timothy L. Sellnow, Robert R. Ulmer
Image restoration discourse and crisis communication / William L. Benoit
Exigencies, explanations, and executions: toward a dynamic theory of the crisis communication genre / Susan Schultz Huxman
Downsizing or reduction-in-force: a crisis residual / Kathie Leeper
Excellent crisis communication: beyond crisis plans / Francis J. Marra
Issue management during sudden executive departures: sensemaking, enactment and communication / Kathryn T. Theus.
Exposing the errors: an examination of the nature of organizational crises / Dan P. Millar
PART I: CRISIS PREPARATION: PLANNING FOR THE INEVITABLE
Crisis management: toward a multidimensional model of public relations / Don W. Stacks
Constructing response during uncertainty: organizing for crisis / Teresa L. Holder
Reframing the organizational exigency: taking a new approach in crisis research / Curt Bechler
Burkian counternature and the vigilant response: an anticipatory model of crisis management and technology / Bolanle A. Olaniran, David E. Williams
Reasoned action in crisis communication: an attribution theory - based approach to crisis management / W. Timothy Coombs, Sherry J. Holladay
A model for crisis management / Jennifer L. Borda, Susan Mackey-Kallis
Patterns of conflict preceding a crisis: a case study analysis / Martha Dunagin Saunders
PART II: CRISIS RESPONSE: THE TIME TO SPEAK
Metaphors of crisis / Frank E. Millar, Debra Baker Beck
Telling a story: a narrative approach to communication during crisis / Robert L. Heath
Informed organizational improvisation: a metaphor and method for understanding, anticipating, and performatively constructing the organizations precrisis environment / Miriam R. Finch, Linda S. Welker
A symbolic approach to crisis management: Sears defense of its auto repair policies / Keith Michael Hearit, Jeffrey L. Courtright
Telling the story of organizational change / Shirley Willihnganz ... [et al.]
Managing organizational images: crisis response and legitimacy restoration / Joseph Eric Massey
PART III: AFTER THE DANCE IS OVER: POSTCRISIS RESPONSE
Ambiguity as an inherent factor in organizational crisis communication / Timothy L. Sellnow, Robert R. Ulmer
Image restoration discourse and crisis communication / William L. Benoit
Exigencies, explanations, and executions: toward a dynamic theory of the crisis communication genre / Susan Schultz Huxman
Downsizing or reduction-in-force: a crisis residual / Kathie Leeper
Excellent crisis communication: beyond crisis plans / Francis J. Marra
Issue management during sudden executive departures: sensemaking, enactment and communication / Kathryn T. Theus.