@article{292991,
      author = {Laughlin, Sara, and Shockley, Denise Sisco. and Wilson,  Ray,},
      url = {http://library.usi.edu/record/292991},
      title = {The library's continuous improvement fieldbook : 29  ready-to-use tools /},
      publisher = {American Library Association,},
      recid = {292991},
      pages = {ix, 133 p. :},
      address = {Chicago :},
      year = {2003},
}