000292991 000__ 01886cam\a2200349\a\45\0 000292991 001__ 292991 000292991 005__ 20210513110732.0 000292991 008__ 030508s2003\\\\ilua\\\\\bf\\\000\0\eng\\ 000292991 010__ $$a 2003010432 000292991 019__ $$a59206187 000292991 020__ $$a0838908594 (pbk.) 000292991 035__ $$a(OCoLC)ocm52302190 000292991 035__ $$a292991 000292991 040__ $$aDLC$$cDLC$$dYBM$$dBAKER$$dYDM$$dISE 000292991 043__ $$an-us--- 000292991 049__ $$aISEA 000292991 05000 $$aZ678$$b.L34 2003 000292991 08200 $$a025.1$$221 000292991 1001_ $$aLaughlin, Sara,$$d1949- 000292991 24514 $$aThe library's continuous improvement fieldbook :$$b29 ready-to-use tools /$$cSara Laughlin, Denise Sisco Shockley, Ray Wilson. 000292991 260__ $$aChicago :$$bAmerican Library Association,$$c2003. 000292991 300__ $$aix, 133 p. :$$bill. ;$$c28 cm. 000292991 504__ $$aIncludes bibliographical references (p. 131-132). 000292991 5050_ $$aOverview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pait and share -- Paired comparison -- Pereto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why. 000292991 650_0 $$aLibrary administration$$vHandbooks, manuals, etc. 000292991 650_0 $$aTotal quality management$$vHandbooks, manuals, etc. 000292991 650_0 $$aLibrary administration$$zUnited States$$vCase studies. 000292991 650_0 $$aTotal quality management$$zUnited States$$vCase studies. 000292991 7001_ $$aShockley, Denise Sisco. 000292991 7001_ $$aWilson, Ray,$$d1942- 000292991 85200 $$bgen$$hZ678$$i.L34$$i2003 000292991 85641 $$3Table of contents$$uhttp://www.loc.gov/catdir/toc/ecip043/2003010432.html 000292991 909CO $$ooai:library.usi.edu:292991$$pGLOBAL_SET 000292991 980__ $$aBIB 000292991 980__ $$aBOOK 000292991 994__ $$aC0$$bISE