@article{293187, author = {Caruso, David. and Salovey, Peter.}, url = {http://library.usi.edu/record/293187}, title = {The emotionally intelligent manager : how to develop and use the four key emotional skills of leadership /}, publisher = {Jossey-Bass,}, recid = {293187}, pages = {xxi, 294 p. :}, address = {San Francisco :}, year = {2004}, }