Why great leaders don't take yes for an answer : managing for conflict and consensus / Michael A. Roberto.

pt. 1. Leading the decision process. The leadership challenge
Deciding how to decide
pt. 2. Managing conflict. An absence of candor
Stimulating the clash of ideas
Keeping conflict constructive
pt. 3. Building consensus. The dynamics of indecision
Fair and legitimate process
Reaching closure
pt. 4. A new breed of take-charge leader. Leading with restraint.