Why some companies emerge stronger and better from a crisis : 7 essential lessons for surviving disaster / Ian I. Mitroff.

The crisis society: the rise of the abnormal
Challenge 1
Right heart (emotional IQ): deny denial; grieve before a crisis occurs
Challenge 2
Right thinking (creative IQ): be a responsible troublemaker
Challenge 3
Right social and political skills (social and political IQ): be patiently impatient
Challenge 4
Right integration (integrative IQ): embrace fuzziness
Challenge 5
Right technical skills (technical IQ): think like a sociopath, act like a saint
Challenge 6
Right transfer (aesthetic IQ): down with the old; design and implement new organizations
Challenge 7
Right soul (spiritual IQ): spirituality is The ultimate competitive advantage
When a whole society is in crisis, all of the challenges apply
A tale of two companies
Major crisis at a glance
A brief primer on crisis management
A theory of complex problem-formation and problem-solving inquiry systems.