TY  - BOOK
T1  - Researching customer satisfaction & loyalty  :how to find out what people really think /
DA  - 2005.
CY  - London ;
CY  - Sterling, VA :
AU  - Szwarc, Paul.
CN  - HF5415.335
CN  - HF5415.335
PB  - Kogan Page,
PP  - London ;
PP  - Sterling, VA :
PY  - 2005.
ID  - 300294
KW  - Consumer satisfaction.
KW  - Customer loyalty.
SN  - 0749443367 (pbk.)
TI  - Researching customer satisfaction & loyalty  :how to find out what people really think /
LK  - http://www.loc.gov/catdir/toc/ecip0511/2005011073.html
UR  - http://www.loc.gov/catdir/toc/ecip0511/2005011073.html
ER  -