@article{301366,
      author = {Hearit, Keith Michael.},
      url = {http://library.usi.edu/record/301366},
      title = {Crisis management by apology : corporate responses to  allegations of wrongdoing /},
      publisher = {Lawrence Erlbaum Associates,},
      recid = {301366},
      pages = {ix, 250 p. ;},
      address = {Mahwah, N.J. :},
      year = {2006},
}