TY  - BOOK
T1  - Crisis management by apology :corporate responses to allegations of wrongdoing /
DA  - c2006.
CY  - Mahwah, N.J. :
AU  - Hearit, Keith Michael.
CN  - HD59.2
CN  - HD59.2
PB  - Lawrence Erlbaum Associates,
PP  - Mahwah, N.J. :
PY  - c2006.
ID  - 301366
KW  - Corporate image.
KW  - Crisis management.
KW  - Apologizing.
KW  - Corporations
KW  - Business communication.
SN  - 0805837884 (alk. paper)
SN  - 0805837892 (alk. paper)
TI  - Crisis management by apology :corporate responses to allegations of wrongdoing /
LK  - http://www.loc.gov/catdir/toc/fy055/2005040114.html
LK  - http://www.loc.gov/catdir/enhancements/fy0623/2005040114-d.html
UR  - http://www.loc.gov/catdir/toc/fy055/2005040114.html
UR  - http://www.loc.gov/catdir/enhancements/fy0623/2005040114-d.html
ER  -