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000301366 001__ 301366
000301366 005__ 20210513111859.0
000301366 008__ 050412s2006\\\\nju\\\\\\b\\\\001\0\eng\\
000301366 010__ $$a  2005040114
000301366 020__ $$a0805837884 (alk. paper)
000301366 020__ $$a0805837892 (alk. paper)
000301366 035__ $$a(OCoLC)ocm59147849
000301366 035__ $$a301366
000301366 040__ $$aDLC$$cDLC$$dC#P$$dBAKER$$dIBS$$dISE
000301366 042__ $$apcc
000301366 049__ $$aISEA
000301366 05000 $$aHD59.2$$b.H43 2006
000301366 08200 $$a659.2$$222
000301366 1001_ $$aHearit, Keith Michael.
000301366 24510 $$aCrisis management by apology :$$bcorporate responses to allegations of wrongdoing /$$cKeith Michael Hearit.
000301366 260__ $$aMahwah, N.J. :$$bLawrence Erlbaum Associates,$$cc2006.
000301366 300__ $$aix, 250 p. ;$$c24 cm.
000301366 440_0 $$aLEA's communication series
000301366 504__ $$aIncludes bibliographical references (p. 219-240) and indexes.
000301366 5050_ $$aIntroduction -- Apologia, social drama, and public ritual -- Legality and liability -- Apologetic ethics / written with Sandra L. Borden -- Apologia and individuals : politicians, sports figures, and media celebrities -- Apologia and organizations : retail, manufacturing, and not-for-profits -- Institutional apologies : institutional, religious, and governmental -- Conclusions : corporate apologia, ideology, and ethical responses to criticism.
000301366 650_0 $$aCorporate image.
000301366 650_0 $$aCrisis management.
000301366 650_0 $$aApologizing.
000301366 650_0 $$aCorporations$$xPublic relations.
000301366 650_0 $$aBusiness communication.
000301366 85200 $$bgen$$hHD59.2$$i.H43$$i2006
000301366 85641 $$3Table of contents$$uhttp://www.loc.gov/catdir/toc/fy055/2005040114.html
000301366 85642 $$3Publisher description$$uhttp://www.loc.gov/catdir/enhancements/fy0623/2005040114-d.html
000301366 909CO $$ooai:library.usi.edu:301366$$pGLOBAL_SET
000301366 980__ $$aBIB
000301366 980__ $$aBOOK
000301366 994__ $$aC0$$bISE