@article{302017, author = {Kaplan, Robert S. and Norton, David P.,}, url = {http://library.usi.edu/record/302017}, title = {Alignment : using the balanced scorecard to create corporate synergies /}, publisher = {Harvard Business School Press,}, recid = {302017}, pages = {x, 302 p. :}, address = {Boston, Mass. :}, year = {2006}, }