Foreword / Ken Blanchard
Preface
Introduction
Part 1. Informal rewards. No-cost recognition
Low-cost rewards
Recognition activities
Public recognition/social rewards
Communication
Time off
Cash/cash substitutes/gift certificates
Merchandise/apparel/food
Recognition items/trophies/plaques
Fun/celebrations
Part 2. Awards for specific achievements and activities. Outstanding employee awards
Productivity/production/quality awards
Employee suggestion awards
Customer service awards
Sales goal awards
Group/team awards
Attendance and safety awards
Part 3. Formal rewards. Multi-level reward programs/point systems
Contests
Field trips/special events/travel
Education/personal growth/Self-development
Advancement/responsibility/visibility
Stock/ownership
Employee/company anniversaries
Benefits/health/fitness
Charity/social responsibility
Appendix 1. Where to get specialty reward items
Appendix 2. Companies that arrange unusual reward activities
Appendix 3. Incentive travel coordinators
Appendix 4. Motivational and incentive companies and associations
Appendix 5. Featured companies.