@article{310652,
      author = {Jackson, Mary E.},
      url = {http://library.usi.edu/record/310652},
      title = {Assessing ILL/DD services : new cost-effective  alternatives /},
      publisher = {Association of Research Libraries,},
      abstract = {"The purpose of the study is to collect and analyze  current data on the performance of mediated and  user-initiated (unmediated) ILL/DD services. The study also  identifies and describes characteristics of low-cost,  high-performing, mediated and user-initiated ILL/DD  operations to assist ILL managers to improve their own  operations"--P. x.},
      recid = {310652},
      pages = {xiii, 154 p. :},
      address = {Washington, DC :},
      year = {2004},
}