@article{310790,
      author = {Hayler, Rowland. and Nichols, Michael},
      url = {http://library.usi.edu/record/310790},
      title = {Six sigma for financial services : how leading companies  are driving results using lean, six sigma, and process  management /},
      publisher = {McGraw-Hill,},
      recid = {310790},
      pages = {xiv, 248 p. :},
      address = {New York :},
      year = {2007},
}