@article{312377,
      author = {Michelli, Joseph A.,},
      url = {http://library.usi.edu/record/312377},
      title = {The Starbucks experience : 5 principles for turning  ordinary into extraordinary /},
      publisher = {McGraw-Hill,},
      recid = {312377},
      pages = {xiv, 208 p. ;},
      address = {New York :},
      year = {2007},
}