TY - BOOK T1 - The Starbucks experience :5 principles for turning ordinary into extraordinary / DA - c2007. CY - New York : AU - Michelli, Joseph A., CN - HD9199.U52 CN - HD9199.U52 PB - McGraw-Hill, PP - New York : PY - c2007. ID - 312377 KW - Success in business SN - 0071477845 (alk. paper) SN - 9780071477840 TI - The Starbucks experience :5 principles for turning ordinary into extraordinary / ER -