TY - BOOK T1 - Driving change :the UPS approach to business / DA - c2007. CY - New York : AU - Brewster, Mike, AU - Dalzell, Frederick. ET - 1st ed. CN - HE5903.U545 CN - HE5903.U545 PB - Hyperion, PP - New York : PY - c2007. ID - 313021 KW - Express service SN - 9781401302887 SN - 1401302882 SN - 9781401309077 (pbk.) SN - 1401309070 (pbk.) TI - Driving change :the UPS approach to business / ER -