Customer friendly : the organizational architecture of service / James T. Ziegenfuss.
2007
HF5415.5 .Z54 2007 (Mapit)
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Details
Title
Customer friendly : the organizational architecture of service / James T. Ziegenfuss.
Author
ISBN
9780761837534 (pbk. : alk. paper)
0761837531 (pbk. : alk. paper)
0761837531 (pbk. : alk. paper)
Published
Lanham : University Press of America, 2007.
Language
English
Description
ix, 236 pages : illustrations ; 23 cm
Call Number
HF5415.5 .Z54 2007
Bibliography, etc. Note
Includes bibliographical references and index.
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