@article{313284,
      recid = {313284},
      author = {Gursansky, Di. and Harvey, Judy, and Kennedy, Rosemary.},
      title = {Case management : policy, practice and professional  business /},
      publisher = {Columbia University Press,},
      address = {New York :},
      pages = {xvi, 238 p. ;},
      year = {2003},
      url = {http://library.usi.edu/record/313284},
}