The state of business district revitalization / Bradley Segal
Leading the downtown / Richard Bradley
The new role of downtown leaders / Richard T. Reinhard
The vision-driven downtown organization / David Feehan
Complex organizational structures / James A. Cloar
Boards and committees : governance / Kate Joncas
Making the most of human resources / Cathy Coleman
Financial management : keeping the numbers straight / Michael Weiss
Staffing structure and compensation management / Dong Soo Kim, David Feehan, Sarah Rose
Resource raising as a downtown management and revitalization strategy / Tom Verploegen
Strategic planning : charting the course / Sandra Goldstein
Diversity : incorporating and benefiting from differences / Barbara Askins
Attracting and keeping members / Polly McMullen
The advocacy role of a downtown organization / Richard T. Reinhard
Creating the downtown experience : the new fundamentals for downtown programming / Stephen J. Moore
Marketing the shopping experience / Maureen Atkinson
Electronic marketing / Andrew M. Taft
Clean and safe : basic requirements / Rob DeGraff
The public realm and urban design / Jill Frick
Managing hospitality / James E. Peters
Transportation management and downtown revitalization / Elizabeth Jackson
Parking : finding solutions / E. Larry Fonts
"Best in class" parking operations / Dennis Burns
Managing downtown's social behavior / Elizabeth Jackson
Getting the right consultant for the right job / Richard Marshall
Economic development for BIDS / Gary Ferguson
Residential development : creating a living downtown / Dan Carmody
Retail revitalization and recruitment / Maureen Atkinson, John Archer
A guide to developing a retail base / H. Blount Hunter
"One-of-a-kind" regional attractions / Donald E. Hunter
Managing the politics of downtown redevelopment projects / N. David Milder
Canada as an urban country / Douglas B. Clark
Case studies from around the world / Sarah Rose
Commercial urbanism in Portugal : evolution and future perspectives / Carlos J.L. Balsas
The Kalamazoo prism : downtown Michigan metamorphosis / John E. Hopkins, Kenneth A. Nacci
Incredible crisis and downtown response : alliance for downtown New York / Carl Weisbrod, Jennifer Hensley
The homeless situation in Los Angeles and the BID response / Kent Smith
Looking backward, looking forward : the future of downtowns and business districts / Paul Levy.