Transforming performance measurement : rethinking the way we measure and drive organizational success / Dean R. Spitzer.

Why measurement is so powerful
When measurement goes bad
Why measurement goes bad
Beginning the transformation
Creating a positive context of measurement
The focus of measurement
The integration of measurement
The interactivity of measurement
Measurement leadership
Learning about and from measurement
The uses and abuses of measurement technology
Performance measurement maturity
Transformational measures
Transformational measurement action plans.