TY  - BOOK
T1  - Do the right thing :how dedicated employees create loyal customers and large profits /
DA  - c2008.
CY  - Upper Saddle River, N.J. :
AU  - Parker, James F.
CN  - HE9803.S68
CN  - HE9803.S68
PB  - Wharton School Pub.,
PP  - Upper Saddle River, N.J. :
PY  - c2008.
N1  - Includes index.
ID  - 316355
KW  - Airlines
KW  - Customer relations
KW  - Customer services
SN  - 9780132343343 (alk. paper)
SN  - 0132343347 (alk. paper)
TI  - Do the right thing :how dedicated employees create loyal customers and large profits /
LK  - http://www.loc.gov/catdir/toc/ecip0718/2007018393.html
UR  - http://www.loc.gov/catdir/toc/ecip0718/2007018393.html
ER  -