@article{31962,
      author = {O'Connell, Sandra E.,},
      url = {http://library.usi.edu/record/31962},
      title = {The manager as communicator /},
      publisher = {Harper & Row,},
      recid = {31962},
      pages = {xii, 192 p. ;},
      address = {San Francisco :},
      year = {1979},
}