@article{319748,
      recid = {319748},
      author = {Rattan, Raj. and Wilson, Nairn H. F.},
      title = {Quality matters : from clinical care to customer service  /},
      publisher = {Quintessence,},
      address = {London :},
      pages = {168 p. :},
      year = {2007},
      url = {http://library.usi.edu/record/319748},
}