@article{320044,
      author = {Burtis, John Orville. and Turman, Paul D.},
      url = {http://library.usi.edu/record/320044},
      title = {Group communication pitfalls : overcoming barriers to an  effective group experience /},
      publisher = {Sage,},
      recid = {320044},
      pages = {xvi, 247 p. :},
      address = {Thousand Oaks, Calif. :},
      year = {2006},
}