@article{320442,
      author = {Ventrice, Cindy,},
      url = {http://library.usi.edu/record/320442},
      title = {Make their day! : employee recognition that works /},
      publisher = {Berrett-Koehler,},
      recid = {320442},
      pages = {xix, 191 p. :},
      address = {San Francisco, CA :},
      year = {2003},
}