@article{320581,
      author = {Harms, Louise.},
      url = {http://library.usi.edu/record/320581},
      title = {Working with people : communication skills for reflective  practice /},
      publisher = {Oxford University Press,},
      recid = {320581},
      pages = {xvii, 278 p. :},
      address = {South Melbourne, Vic. ;},
      year = {2007},
}