@article{320599,
      author = {Twale, Darla J. and Luca, Barbara M. De.},
      url = {http://library.usi.edu/record/320599},
      title = {Faculty incivility : the rise of the academic bully  culture and what to do about it /},
      publisher = {Jossey-Bass,},
      recid = {320599},
      pages = {xvi, 219 p. :},
      address = {San Francisco, CA :},
      year = {2008},
}