@article{322811,
      recid = {322811},
      author = {Fearn-Banks, Kathleen.},
      title = {Crisis communications : a casebook approach /},
      publisher = {Lawrence Erlbaum Associates, Inc.,},
      address = {Mahwah, N.J. :},
      pages = {xv, 385 p. :},
      year = {2007},
      url = {http://library.usi.edu/record/322811},
}