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Pt. 1. The case study : California Independent System Operator, 2001-2006. CAISO in 2001 : the electricity crisis from inside the control room ; A framework for high reliability management ; Working in practice but not in theory ; CAISO in 2004 : control room reliability endangered ; CAISO in 2004-2006 : new challenges and responses
Pt. 2. High reliability management : key concepts, topics, and issues. Error, risk, and bandwidth management ; Anticipation, resilience, and robustness ; Push-pull, real time, and cost ; Design, technology, and reliability challenges ; Measuring high reliability management
Pt. 3. The challenge of high reliability : implications. Reliability at risk ; The future of high reliability management.

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