TY  - BOOK
T1  - What's the secret? :to providing a world-class customer experience /
DA  - c2008.
CY  - Hoboken, N.J. :
AU  - DiJulius, John R.,
CN  - HF5415.5
CN  - HF5415.5
PB  - Wiley,
PP  - Hoboken, N.J. :
PY  - c2008.
ID  - 324828
KW  - Customer services.
KW  - Consumer satisfaction.
KW  - Customer loyalty.
SN  - 9780470196120
SN  - 0470196122
TI  - What's the secret? :to providing a world-class customer experience /
ER  -