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000324828 05000 $$aHF5415.5$$b.D5583 2008
000324828 08200 $$a658.8/12$$222
000324828 1001_ $$aDiJulius, John R.,$$d1964-
000324828 24510 $$aWhat's the secret? :$$bto providing a world-class customer experience /$$cJohn R. DiJulius.
000324828 24630 $$aTo providing a world-class customer experience
000324828 260__ $$aHoboken, N.J. :$$bWiley,$$cc2008.
000324828 300__ $$axvi, 320 p. :$$bill. ;$$c28 cm.
000324828 504__ $$aIncludes bibliographical references and index.
000324828 650_0 $$aCustomer services.
000324828 650_0 $$aConsumer satisfaction.
000324828 650_0 $$aCustomer loyalty.
000324828 85200 $$bgen$$hHF5415.5$$i.D5583$$i2008
000324828 909CO $$ooai:library.usi.edu:324828$$pGLOBAL_SET
000324828 980__ $$aBIB
000324828 980__ $$aBOOK