TY  - BOOK
AU  - Heskett, James L.
AU  - Sasser, Earl W.
AU  - Wheeler, Joe.
CN  - HF5827.95
CN  - HF5827.95
CY  - Boston, Mass. :
DA  - c2008.
ID  - 327222
KW  - Word-of-mouth advertising.
KW  - Customer services.
KW  - Employee ownership.
PB  - Harvard Business Press,
PP  - Boston, Mass. :
PY  - c2008.
SN  - 9781422110232
SN  - 1422110230
T1  - The ownership quotient :putting the service profit chain to work for unbeatable competitive advantage /
TI  - The ownership quotient :putting the service profit chain to work for unbeatable competitive advantage /
ER  -