TY  - BOOK
T1  - Measuring customer satisfaction and loyalty :survey design, use, and statistical analysis methods /
DA  - 2008.
CY  - Milwaukee, Wis. :
AU  - Hayes, Bob E.,
ET  - 3rd ed.
CN  - HF5415.335
CN  - HF5415.335
PB  - ASQ Quality Press,
PP  - Milwaukee, Wis. :
PY  - 2008.
ID  - 327322
KW  - Consumer satisfaction
KW  - Questionnaires.
SN  - 9780873897433
SN  - 0873897439
TI  - Measuring customer satisfaction and loyalty :survey design, use, and statistical analysis methods /
ER  -