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000327322 05000 $$aHF5415.335$$b.H39 2008
000327322 08200 $$a658.8/12$$222
000327322 1001_ $$aHayes, Bob E.,$$d1963-
000327322 24510 $$aMeasuring customer satisfaction and loyalty :$$bsurvey design, use, and statistical analysis methods /$$cBob E. Hayes.
000327322 250__ $$a3rd ed.
000327322 260__ $$aMilwaukee, Wis. :$$bASQ Quality Press,$$c2008.
000327322 300__ $$axxiii, 287 p. :$$bill. ;$$c24 cm.
000327322 504__ $$aIncludes bibliographical references (p. 275-280) and index.
000327322 650_0 $$aConsumer satisfaction$$xStatistical methods.
000327322 650_0 $$aQuestionnaires.
000327322 85200 $$bgen$$hHF5415.335$$i.H39$$i2008
000327322 909CO $$ooai:library.usi.edu:327322$$pGLOBAL_SET
000327322 980__ $$aBIB
000327322 980__ $$aBOOK