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Table of Contents
Introduction : frequent flying, frequent frustration
Passengers who act like sheep will be treated like sheep
A typical flight and why it is often delayed
Destination chaos : how we arrived and who were the pilots
Why do the airlines not just fix this problem?
Anatomy of winners and losers
Flight from chaos : expansion, modernization, and the 30% solution.
Passengers who act like sheep will be treated like sheep
A typical flight and why it is often delayed
Destination chaos : how we arrived and who were the pilots
Why do the airlines not just fix this problem?
Anatomy of winners and losers
Flight from chaos : expansion, modernization, and the 30% solution.