@article{327908,
      author = {Osterman, Paul.},
      url = {http://library.usi.edu/record/327908},
      title = {The truth about middle managers : who they are, how they  work, why they matter /},
      publisher = {Harvard Business Press,},
      recid = {327908},
      pages = {vii, 189 p. :},
      address = {Boston, Mass. :},
      year = {2008},
}