@article{330886, recid = {330886}, author = {Bamber, Greg,}, title = {Up in the air : how airlines can improve performance by engaging their employees /}, publisher = {ILR Press/Cornell University Press,}, address = {Ithaca :}, pages = {xi, 222 p. :}, year = {2009}, url = {http://library.usi.edu/record/330886}, }