@article{332413,
      author = {Adubato, Steve.},
      url = {http://library.usi.edu/record/332413},
      title = {What were they thinking? : crisis communication : the  good, the bad, and the totally clueless /},
      publisher = {Rutgers University Press,},
      recid = {332413},
      pages = {xii, 248 p. ;},
      address = {New Brunswick, N.J. :},
      year = {2008},
}