TY  - BOOK
T1  - Your call is (not that) important to us :customer service and what it reveals about our world and our lives /
DA  - c2009.
CY  - New York :
AU  - Yellin, Emily,
CN  - HF5415.5
CN  - HF5415.5
PB  - Free Press,
PP  - New York :
PY  - c2009.
ID  - 332434
KW  - Customer services.
KW  - Customer relations.
KW  - Corporations
SN  - 9781416546894
SN  - 1416546898
TI  - Your call is (not that) important to us :customer service and what it reveals about our world and our lives /
LK  - http://www.loc.gov/catdir/enhancements/fy0904/2009002468-b.html
LK  - http://www.loc.gov/catdir/enhancements/fy0905/2009002468-d.html
LK  - http://www.loc.gov/catdir/enhancements/fy0906/2009002468-s.html
UR  - http://www.loc.gov/catdir/enhancements/fy0904/2009002468-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0905/2009002468-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0906/2009002468-s.html
ER  -