000332434 000__ 01177cam\a2200289\a\4500
000332434 001__ 332434
000332434 005__ 20210513122001.0
000332434 008__ 090127s2009\\\\nyu\\\\\\b\\\\001\0\eng\\
000332434 010__ $$a  2009002468
000332434 020__ $$a9781416546894
000332434 020__ $$a1416546898
000332434 035__ $$a(OCoLC)ocn209698496
000332434 040__ $$aDLC$$cDLC$$dBTCTA$$dBAKER$$dYDXCP$$dMLY$$dIK2$$dCDX$$dORX$$dVP@
000332434 049__ $$aISEA
000332434 05000 $$aHF5415.5$$b.Y47 2009
000332434 08200 $$a658.8/12$$222
000332434 1001_ $$aYellin, Emily,$$d1961-
000332434 24510 $$aYour call is (not that) important to us :$$bcustomer service and what it reveals about our world and our lives /$$cEmily Yellin.
000332434 260__ $$aNew York :$$bFree Press,$$cc2009.
000332434 300__ $$a291 p. ;$$c24 cm.
000332434 504__ $$aIncludes bibliographical references (p. 271-282) and index.
000332434 650_0 $$aCustomer services.
000332434 650_0 $$aCustomer relations.
000332434 650_0 $$aCorporations$$xPublic relations.
000332434 85200 $$bgen$$hHF5415.5$$i.Y47$$i2009
000332434 85642 $$3Contributor biographical information$$uhttp://www.loc.gov/catdir/enhancements/fy0904/2009002468-b.html
000332434 85642 $$3Publisher description$$uhttp://www.loc.gov/catdir/enhancements/fy0905/2009002468-d.html
000332434 85641 $$3Sample text$$uhttp://www.loc.gov/catdir/enhancements/fy0906/2009002468-s.html
000332434 909CO $$ooai:library.usi.edu:332434$$pGLOBAL_SET
000332434 980__ $$aBIB
000332434 980__ $$aBOOK