@article{332499,
      author = {McKay, Robert,},
      url = {http://library.usi.edu/record/332499},
      title = {Opportunities in your own service business /},
      publisher = {McGraw-Hill,},
      recid = {332499},
      pages = {xiii, 160 p. ;},
      address = {New York :},
      year = {2008},
}