@article{334406,
      author = {Keyton, Joann. and Shockley-Zalabak, Pamela.},
      url = {http://library.usi.edu/record/334406},
      title = {Case studies for organizational communication :  understanding human processes /},
      publisher = {Oxford University Press,},
      recid = {334406},
      pages = {xxii, 374 p. :},
      address = {New York :},
      year = {2010},
}