TY - BOOK T1 - Case studies for organizational communication :understanding human processes / DA - 2010. CY - New York : AU - Keyton, Joann. AU - Shockley-Zalabak, Pamela. ET - 3rd ed. CN - HD30.3 CN - HD30.3 PB - Oxford University Press, PP - New York : PY - 2010. ID - 334406 KW - Communication in organizations SN - 9780195386721 (pbk. : alk. paper) SN - 0195386728 (pbk. : alk. paper) TI - Case studies for organizational communication :understanding human processes / ER -