@article{334730,
      author = {Osborne, David, and Plastrik, Peter.},
      url = {http://library.usi.edu/record/334730},
      title = {Banishing bureaucracy : the five strategies for  reinventing government /},
      publisher = {Addison Wesley Pub. Co.,},
      recid = {334730},
      pages = {xiii, 397 p. ;},
      address = {Reading, Mass. :},
      year = {1997},
}