@article{337602,
      author = {Russell, Bob,},
      url = {http://library.usi.edu/record/337602},
      title = {Smiling down the line : info-service work in the global  economy /},
      publisher = {University of Toronto Press,},
      recid = {337602},
      pages = {xvi, 326 p. ;},
      address = {Toronto :},
      year = {2009},
}