TY  - BOOK
T1  - Smiling down the line :info-service work in the global economy /
DA  - c2009.
CY  - Toronto :
AU  - Russell, Bob,
CN  - HE8788
CN  - HE8788
PB  - University of Toronto Press,
PP  - Toronto :
PY  - c2009.
ID  - 337602
KW  - Call center agents
KW  - Call center agents
KW  - Call centers
SN  - 9781442609815 (pbk.)
SN  - 1442609818 (pbk.)
SN  - 9781442639942
SN  - 1442639946
TI  - Smiling down the line :info-service work in the global economy /
ER  -