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000337602 020__ $$a9781442609815 (pbk.)
000337602 020__ $$a1442609818 (pbk.)
000337602 020__ $$a9781442639942
000337602 020__ $$a1442639946
000337602 035__ $$a(OCoLC)ocn321961555
000337602 035__ $$a337602
000337602 040__ $$aNLC$$beng$$cNLC$$dC#P$$dCDX$$dBWX$$dVMC
000337602 049__ $$aISEA
000337602 050_4 $$aHE8788$$b.R87 2009
000337602 0820_ $$a331.2/041658812$$222
000337602 1001_ $$aRussell, Bob,$$d1950-
000337602 24510 $$aSmiling down the line :$$binfo-service work in the global economy /$$cBob Russell.
000337602 260__ $$aToronto :$$bUniversity of Toronto Press,$$cc2009.
000337602 300__ $$axvi, 326 p. ;$$c23 cm.
000337602 440_0 $$aStudies in comparative political economy and public policy.
000337602 504__ $$aIncludes bibliographical references and index.
000337602 650_0 $$aCall center agents$$xEmployment.
000337602 650_0 $$aCall center agents$$xSocial conditions.
000337602 650_0 $$aCall centers$$xManagement.
000337602 85200 $$bgen$$hHE8788$$i.R87$$i2009
000337602 909CO $$ooai:library.usi.edu:337602$$pGLOBAL_SET
000337602 980__ $$aBIB
000337602 980__ $$aBOOK